Southern Sea Witch

~ Shop Policies ~

Order Processing
Orders require 1-3 working days to be processed and packed ready for posting, unless they are larger or multiples which require 3-5 working days. If the order is a custom order, processing time may take longer according to the type of product(s) and the customer will be notified.

If there is an unforeseen delay, the customer will be notified and updated on when their order will be ready to be posted.

For orders, especially custom orders, please disclose any allergies or aversions to certain materials or ingredients so these changes can be accommodated in your order.

Shipping and Delivery
All orders are posted via Royal Mail. I do ship items internationally however shipping prices will depend on weight and destination. To enquire about international shipping, please contact me via the website contact page or via direct message through Instagram.

Also, some items may not be allowed through customs in certain countries so please bare this in mind when purchasing a product. Customers are liable to pay any customs charges or taxes.

Cancellations
If you require cancelling your order, please contact me via the website contact page or through direct message via Instagram within the designated processing time before the item is posted for a full refund. If the item has been posted, please see the returns policy.

Damages/ Returns Policy
If an item is damaged during transit or delivery I retain no liability. However, please contact me and provide evidence of the damage so I can pursue compensation through Royal Mail. If you have selected standard 2nd class delivery, compensation from Royal Mail only goes up to £20. If you require higher compensation, please message me to arrange a different delivery option.

If an item is faulty, please contact me within 14 days to organise a return and refund. Returns are to be posted back to me within 30 days in their original condition. The customer is to postage on the returned item and is liable to any loss in value if not in its original condition.


Privacy Policy
All of your information including payment details and postal addresses is kept strictly confidential between the buyer and the business. None of your personal information will ever be passed on to third party companies. The customer retains the right to see any information the business holds on them and correct it if it is wrong, request their data be deleted, or request their data is not to be used for certain purposes. 

Health and Safety

Disclosure of Allergies/Aversions
When making an order, especially a custom order, the customer must disclose any materials or ingredients that they are allergic to or have an aversion to. If this has been discussed and applied to the order and the customer has an adverse reaction, the business takes no liability if no changes or requirements were said to be needed. All ingredients and materials are listed within the order for clarity to the customer. 

Candle Safety
- Never leave a burning candle unattended
- Burn a candle out of the reach of children and pets
- Always leave at least 10cm between burning candles
- Do not burn candles on or near anything that could catch fire
- Place candles in an upright position
- Trim the wick to 1cm before lighting
- Do not move a burning candle
- Always use a candle holder
- Do not place candles in a draught
- Do not place candles near a source of heat
- Always snuff out the candle. Do not blow it out
- Never use liquid to extinguish
- Keep the wax pool clear and clear of matches and other debris to avoid flaring
- Only use tealights in holder/warming stoves with sufficient ventilation
- Use a suitable glass or holder candles liquefy when burning

Crystal Safety
Certain crystals are not safe to be placed in water or used as elixirs. Please ensure you have fully researched the crystal and any potential harm it may cause before purchasing and using it.

Metaphysical Properties
A crystal (or other ingredient/material's) metaphysical properties are not to be considered as a substitute for traditional medical treatment. If you, or someone you know, has a serious medical condition or issue, you should consult your doctor and/or other appropriate medical professional. Any statements that Southern Sea Witch makes regarding to healing properties and metaphysical properties of crystals or other ingredients or materials is based on my own personal beliefs, experiences and from the result of my own extensive research. Any purchases made from Southern Sea Witch are made on the basis of the customer's freedom of choice. Also, if an crystal or ingredient/material is said to have one or more metaphysical properties, whether it be physical, mental, spiritual or emotional, please bear in mind that this doesn't mean that the customer will definitely personally experience or benefit  from such properties.


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