Can I place a custom order?
Yes, of course! If you would like a custom order of a certain product, please contact me via the website's contact page or direct message me via Instagram.
I have an allergy or aversion to an ingredient, can this be altered?
Yes, if there is a particular handmade product (such as a candle or bath salts) then I can tailor a customised version to meet your needs. To organise this, please contact me via the website's contact page or via direct message on my Instagram @southernseawitch.
Is your shop ethical?
Southern Sea Witch has always endeavoured to ensure that its products are sourced as ethically and sustainably as possible. Because this is important to us, and due to the crystals and minerals industry not being regulated or seen as a fair trade product, all the Southern Sea Witch crystal or mineral products have been carefully researched and sourced from trusted, like-minded sellers and suppliers, as well transparent, ethical wholesalers who have visited the mines themselves to see their conditions. Our impact on the environment is important to us so all packaging is either recyclable or (in the case of requiring bubblewrap for a delicate item) reused from previous packaging. If you have any further questions on this subject, please feel free to contact me on my website contact page or via direct message on my Instagram @southernseawitch
When can I expect my order?
Once you have placed an order, depending on the size and type of order (ie custom), your order will be processed and packed ready to be posted within 3-5 working days. If you have chosen the standard Royal Mail 2nd class delivery, your order should be with you within 2-3 working days after posting. If there are any unforeseen delays, you will be notified via email. *(Please view Covid-19 updated policies)*
I'm not sure which product is right for me?
If you have any queries about the shop's products (or anything at all!) feel free to pop me a message via the website's contact page or direct messaging via my Instagram @southernseawitch